Either way you reach our team, and we serve the area. The sections below explain what to include, what happens next and where to take different kinds of questions.
Ways to reach us
- The request form: name, phone number, ZIP code and the service you need
- The service pages: pick the page closest to your problem to understand the work first
- Call Now: the quickest route if you want to talk through the problem
What to include in your request
- Anything that affects the work: pets, children, allergies, locked gates
- The best time for a call and who can give access
- What you saw, where and when it started
- Photos or notes of what you have tried
- The street address or at least the ZIP code of the property
What happens after you send it
Your request comes to our team, and we reply by phone. We ask a few questions, explain any assessment charge and agree a time for the inspection. No appointment, price or arrival window is promised by the website itself; they are agreed with you on the call.
Where we work: Bloomington and nearby cities
Rodent Control Bloomington serves Bloomington: . We also take requests from Normal, Hudson, Downs, Towanda and LeRoy. If your ZIP code is not listed, you can still send a request and we tell you whether we can come to the address.
Questions that are not about booking
For a question about information shown on this website, use the form and say that it is a website question. For questions about work we have already carried out, say so and give the date. For questions about licences, ask Illinois Department of Public Health, which licenses structural pest control in the state.
Emergencies
Contact emergency services first if people or property are in immediate danger, whether from fire, a gas smell, an electrical hazard, flooding or a serious allergic reaction. This website is not an emergency service.
Before you call: a quick checklist
- Have your address and ZIP code ready
- Note any earlier work or treatments
- Take two or three clear photos
- Decide who can be home and when
- Write down the date the pest problem started
What a useful description looks like
Say what you can see, hear or smell, where it happens and how long it has been going on. A short note such as "droppings behind the stove since last week, none in the attic" tells us more than a long story, and it helps us send the right technician.
Photos and details that help
A photo of the area, one closer shot of what worries you and one showing where it sits in the room are usually enough. Take them from a safe distance, and do not disturb anything that could be hazardous.
Access, pets and timing
Tell us who can let our technician in, whether there are pets that need to be kept away and which times suit you. If you rent, tell us whether the owner or manager needs to approve the visit.
Renters and property managers
Tenants can ask for an inspection, but the person who can approve the work needs to agree to it, so tell the landlord or manager early. Managers of several units can send one request for the building and we plan the visit around it.
After the visit
If anything changes after the visit, such as new signs or a question about the written scope, call again and say that you are a returning customer. We keep the record of what was found and what was agreed.
Replies and what to expect
Form requests are answered by phone. If we miss you, we try again and leave a short message. If you prefer to be reached at a particular time, say so in the form.
How your details are used
We use the details you send to answer your request and to arrange the visit. They are not sold, and the privacy page explains the rest.
Contact for website questions
If you spot something wrong on a page, use the form and name the page. We read these messages and fix what needs fixing.
What to expect from the first conversation
A short call: we ask where the problem is and what you have seen, check the address against the area we serve, explain how an inspection works and offer a time. You are not asked to decide anything on the call.
If your question is about a visit already booked
Call again and say that you already have a visit booked, and give the day. We can move the time, add details about access or answer a question about preparation without you starting again.
Business and multi-unit properties
Offices, shops and managers of several units can send one request for the whole property. Tell us the opening hours, who can authorize the work and whether neighboring units are affected, and we plan the visit around that.
If you prefer to write
The request form is the best way to write to us. Say what you have seen, where and since when, and give a phone number that suits you. We reply by phone, because most questions are quicker to settle in a short call.